Privacy policy

    Privacy policy

    PAL ROBOTICS SL (“PAL Robotics”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, use our online forms, interact with our content, subscribe to our communications, apply for a job, or otherwise communicate with us.

    This Privacy Policy applies to PAL Robotics corporate website and to any related online services, forms, downloads, campaigns or communications operated by PAL Robotics.

    1. Data controller

    The data controller responsible for the processing of your personal data is:

    • Controller: PAL ROBOTICS SL
    • Registered address: Carrer de Pujades, 77, 08005 Barcelona, España
    • Tax Identification Number: B64956477
    • Email: lopd@pal-robotics.com
    • Telephone: +34 93 414 53 47

    2. What is personal data?

    Personal data means any information relating to an identified or identifiable natural person. This may include, for example, your name, email address, telephone number, company, job title, IP address, online identifiers, CV, professional profile, or any information you submit through our website or by email.

    3. Personal data we may collect

    Depending on how you interact with us, we may process the following categories of personal data:

    3.1 Identification and contact data

    • name and surname;
    • email address;
    • telephone number;
    • company or organisation;
    • country;
    • job title or professional role.

    3.2 Business and communication data

    • messages submitted through contact forms;
    • requests for information, demos, quotations or commercial documentation;
    • event, webinar or campaign registrations;
    • email communications with PAL Robotics;
    • preferences regarding our products, services or communications.

    3.3 Recruitment data

    If you apply for a job or send us your CV, we may process:

    • CV and cover letter;
    • employment history;
    • education and qualifications;
    • professional skills;
    • LinkedIn profile or portfolio, if provided;
    • information submitted during the recruitment process.

    3.4 Technical and browsing data

    When you visit our website, we may collect technical information such as:

    • IP address;
    • browser type and version;
    • device type;
    • operating system;
    • pages visited;
    • date and time of access;
    • referring URLs;
    • cookie identifiers and similar online identifiers.

    3.5 Marketing and analytics data

    Subject to your consent where required, we may process:

    • newsletter subscription data;
    • email engagement data, such as openings and clicks;
    • website analytics data;
    • campaign source and attribution data;
    • advertising or retargeting identifiers, where applicable.

    4. How we collect personal information

    We may collect personal data when:

    • you visit our website;
    • you complete a contact form;
    • you request a demo, quotation or technical information;
    • you download content such as brochures, whitepapers or product materials;
    • you subscribe to our newsletter or marketing communications;
    • you register for an event, webinar or campaign;
    • you send us an email;
    • you apply for a job;
    • you interact with PAL Robotics through third-party platforms, such as LinkedIn or event platforms;
      cookies and similar technologies are used on our website, subject to your cookie preferences.

    5. Purposes and legal for process

     

    Purpose Data processed Legal basis
    Responding to contact requests name, email, company, message legitimate interest; pre-contractual measures where applicable
    Managing commercial enquiries, demos and quotations contact data, company data, request details pre-contractual measures; legitimate interest
    Providing information about PAL Robotics products and services contact data, communication preferences consent, where required; legitimate interest for existing business contacts where permitted
    Sending newsletters and marketing communications email, name, company, engagement data consent; legitimate interest where permitted by law
    Managing event, webinar or campaign registrations name, email, company, role, registration details consent; contract/pre-contractual measures; legitimate interest
    Processing job applications CV, contact data, professional information pre-contractual measures; consent where required; legitimate interest
    Improving our website, products and services browsing data, usage data, aggregated analytics legitimate interest; consent where required for analytics cookies
    Website analytics and performance measurement cookie identifiers, IP address, browsing data consent, unless legally exempted
    Website security and fraud prevention IP address, logs, technical data legitimate interest; legal obligation where applicable
    Compliance with legal obligations required identification, contractual or accounting data legal obligation

     

    Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

    6. Cookies and similar technologies

    Our website may use cookies and similar technologies to ensure the proper functioning of the website, analyse website usage, improve user experience, and, where applicable, support marketing or advertising activities.

    Cookies may include:

    • strictly necessary cookies;
    • analytics cookies;
    • functionality cookies;
    • marketing or advertising cookies;
    • third-party cookies.

    Non-essential cookies will only be used where permitted by applicable law and, where required, after you have given your consent through our cookie banner or cookie settings panel.
    You can find more information about the cookies we use, their purposes, providers, duration and how to manage your preferences in our Cookie Policy.

    7. Analytics

    We may use analytics tools, such as Google Analytics [GA4], to understand how visitors use our website and to improve its structure, content and performance.

    Depending on your cookie preferences and our configuration, analytics tools may process data such as:

    • pages visited;
    • time spent on pages;
    • device and browser information;
    • approximate location;
    • traffic source;
    • interactions with website content;
    • online identifiers.

    Analytics data is generally used in aggregated or pseudonymised form and is not used by PAL Robotics to directly identify website visitors.

    Analytics cookies and similar technologies will be used only in accordance with applicable cookie and data protection rules.

    8. Marketing communications

    If you subscribe to our newsletter, download gated content, register for an event, or otherwise request to receive communications from us, we may use your personal data to send you information about PAL Robotics, our products, services, events, webinars, case studies, publications and related activities.

    You can unsubscribe from marketing communications at any time by:

    • clicking the unsubscribe link included in our emails;
    • contacting us at lopd@pal-robotics.com

    We do not sell your personal data to third parties.

    9. Recruitment

    If you send us your CV or apply for a position at PAL Robotics, we will process your personal data to manage the recruitment process, assess your suitability for current or future roles, communicate with you, and comply with applicable legal obligations.
    Unless a longer period is required or permitted by law, recruitment data will be retained for:
    [insert retention period, e.g. 12 months / 24 months]
    If we wish to keep your CV for future opportunities beyond the standard retention period, we will request your consent where required.

    10. Recipients and service providers

    We may share personal data with trusted service providers who support our business operations, including:

    • website hosting providers;
    • IT and cybersecurity providers;
    • CRM providers;
    • email marketing platforms;
    • analytics providers;
    • event or webinar platforms;
    • recruitment service providers;
    • professional advisers;
    • public authorities, courts or regulators where legally required.

    These providers may process personal data only under our instructions and in accordance with applicable data protection requirements.

    11. International transfers

    Some of our service providers may process personal data outside the European Economic Area.

    Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law. These safeguards may include:

    • an adequacy decision by the European Commission;
    • Standard Contractual Clauses approved by the European Commission;
    • additional technical, organisational or contractual safeguards where required.

    12. Data retention

    We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

    Indicative retention periods:

    Data category Retention period
    Contact form enquiries until unsubscribe or withdrawal of consent
    Commercial and demo requests duration of the business relationship + applicable legal limitation periods
    Newsletter subscription data until unsubscribe or withdrawal of consent
    Event or webinar registration data until unsubscribe or withdrawal of consent
    Recruitment data
    Website analytics data 14 months
    Technical logs up to 30 days
    Accounting or contractual records as required by applicable law

     

    When personal data is no longer necessary, we will delete it, anonymise it or restrict its processing, as appropriate.

    13. Your data protection rights

    Subject to applicable law, you may exercise the following rights:

    • Right of access: to know whether we process your personal data and obtain a copy of it.
    • Right to rectification: to request correction of inaccurate or incomplete data.
    • Right to erasure: to request deletion of your personal data where legally applicable.
    • Right to restriction of processing: to request that processing be limited in certain circumstances.
    • Right to data portability: to receive your data in a structured, commonly used and machine-readable format where applicable.
    • Right to object: to object to processing based on legitimate interest or direct marketing.
    • Right to withdraw consent: where processing is based on consent.
    • Right not to be subject to automated decision-making: where applicable.

    To exercise your rights, contact us at: lopd@pal-robotics.com

    We may ask you to provide information necessary to verify your identity before responding to your request.

    You also have the right to lodge a complaint with the competent supervisory authority. In Spain, this is: Agencia Española de Protección de Datos (AEPD).

    14. Security

    We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

    However, no online transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us immediately at lopd@pal-robotics.com

    15. Third-party websites and links

    Our website may contain links to third-party websites, platforms or services. PAL Robotics is not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.

    16. Social media and embedded content

    Our website may include links to or embedded content from third-party platforms, such as LinkedIn, YouTube, X/Twitter, Meta or other platforms.

    When you interact with these platforms or embedded content, the relevant third-party provider may process your personal data according to its own privacy policy and cookie practices.

    Third-party platforms used: LinkedIn, Facebook, Twitter/X, Instagram, YouTube, Hubspot.

    17. Automated decision-making and profiling

    PAL Robotics does not use your personal data to make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you. If this changes, we will update this Privacy Policy and provide the information required by applicable law.

    18. Children’s data

    Our website and services are intended for professional and business audiences and are not directed at children.

    We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us at lopd@pal-robotics.com so that we can take appropriate action.

    19. Changes to this privacy policy

    We may update this Privacy Policy from time to time to reflect legal, technical or business changes.

    The updated version will be published on this page and where required by law, we will notify you of significant changes.